Hey ya' Kooks! Good news! We get the absolute lowest shipping rates on all our bikes. We only charge you what our carrier (FedEx) charges us. As you know, "Free Shipping" is a bunch of rancid, smelly bologna. Our competitors just add the shipping costs into the price of their bikes. Then they call it "Free Shipping" and expect you to press the 'buy' button like a Pavlovian dog. We think it makes sense to keep shipping costs separate so you know exactly what's going on. Again, we don't make a dime on our shipping because that's just not 'KookaKool'. So here's the skinny on shipping...
Flat-Rate Shipping Charges to 47 contiguous states (except California):
1. Unopened/unuseditemscan be returned within 30 days from delivery date. All returns must be pre-authorized with an RMA number or we will reject them. Unopened/unused items must be returned and delivered to our warehouse within 30 days from delivery date. Allunopened/unused items are non-refundable 30 days after delivery date. A restocking fee of 15% of the original price will apply.
2. UndamagedOpened/used itemscan be returned within 10 days from delivery date. All returns must be pre-authorized with an RMA number or we will reject them. Items must be returned and delivered to our warehouse within 10 days from delivery date. Allopened/used items are non-refundable 10 days after delivery date. A restocking fee of 30% will apply.
3. We do not provide return shipping label or box for any returned merchandise(s). Any shipping and packing expenses incurred while returning the merchandise(s) is the buyer's cost.
4. Damaged Items: Our return policy for bikes does not cover minor scratches found on the frame or any part of the bike or item. Also, we don't accept returns for damaged bike parts that we can replace(e.g. forks, handle bars, etc). Every possible effort is made to ship you a defective free bike. Only 2-3 % bikes shipped in the past have been found with any scratches or damage that have occurred during shipping.
5. The returned merchandise(s) must be in like new condition, no scratch, with original packaging and literature. Any damage or missing part will be deducted in the refund. We'll send you a refund, less shipping/handling charges or labor fees. The original shipping and handling fee of the free shipping items will be deduct in the refund.
6. Again, returned packages without a Return Authorization Number written on the box will be rejected. 7. We reserve the right to refuse a refund if the merchandise is not in the original/like-new condition or without a receipt.